The organisation aspects and actual skills of Staff, which takes care of Company/Institution Information System (IT), are essential for its effective and efficient fuctioning. The organisation and the ICT skills are also fundamental for the IT users.
Most strategic and operation problems regarding IT governance and management of a Company/Institution generally due to inefficiences in organisation and to Staff technical and managerial skills. Many of the skills required often cannot be found in medium and small-sized Company/Institution, in view of the costs in order to fullfil these skills in the ever-changing ICT field. Therefore, it is necessary to outsource these functions and activities, which must be still integrated with e controlled inside by Company/Institution.
Thanks to the contribution of internal and external partners and experience gained in over twenty years, Malabo shall help the Customer:
- to improve his internal organisational structure for ICT systems by identifying key activities and processes, main roles and liabilities, taking into account of specific situation and the most established best practices - framework and standard, from ISO to Cobit and Itil
- to identifity the potential and most appropriate outsourcers, by indicating the necessary contractual clauses with the selected ones;
- to produce and promote the policies, guide lines and organisational procedures for correct functioning and managing of the whole IT;
- to verifiy the IT Staff's technical and managerial skills, including soft and hard skills, highlighting their alignment and any definciecies respect to therequirements for their role.The skills for each job profile/role, including their level of detail, refer to standard eCF v. 3.0, suitable for all EU countries;
- to verify the ICT skills of the IT users;
- to support the IS leading figures of organisational structure which want to achieve suitable certifications, starting with those relating eCF.
Furthermore, the organisational aspetcs, skills and roles associated to Company/Instution's Information System, must be refer to requirements resulting from many norms and stanards, both italian and european, above all GDPR Privacy and NIS2 regulations.
Objectives
The potentially intervening on ICT organisational structure and on staff skills overmentioned are different and feasible at different times, but they are closely interralated and interdependent: Malabo's approach is integrated but flexible, and is implemented on specific needs and bounds of Client, first of all those related to his budget.
Typical Costumers and reference points
- ICT Companies and Institutions, on the supply and the demand side
- Entrepreneurs and top decision-makers of Company/Institution
- Chief Information Officer (CIO), Chief Information Security Officer (CISO), Chief of computer networks and various IT application environments
- HR Manager
- Business Unit Manager
Customer Benefits
- Obtaining a clear framework which sets out the organisational and skills gap inherent to own Information System and how to fill this gap.
- Malabo staff is able to speak in a competent and authoritative manner both with the IT managers and their ICT suppliers, and with the top decision makers of the Client;
- Following a step by step approach, but integrated and with clear ultimate goals in the improvement of organisational aspects and of staff skills.